of participants leave before a trial ends, and replacing one costs about $19,500.
Availability: Active
CareCompanion
AI participant-support platform for clinical trials
Built for sponsors, CROs and research sites
Answers from the protocol
Participants get answers drawn from the study protocol, outside office hours too.
Reminders for visits
Participants are reminded of their visits.
Claims they can follow
Participants submit expense claims from their phone and follow them to payment.
One dashboard for your team
See engagement and compliance in one place.
The problem it solves
Trials rarely fall behind because of the science.
They fall behind when participants can’t work out what the protocol asks of them, wait weeks to be repaid for parking and train tickets, and quietly stop turning up.
What it does
Turn the protocol into answers
Upload it once for a plain-language summary and a knowledge base.
Answer participants’ questions
On WhatsApp or in the app, drawn from the protocol.
Keep visits on track
Participants are reminded of visits and see their schedule in the portal.
Handle expense claims
Claims are sent from the phone, checked against the trial’s rules, then paid.
Track study progress
See visits on time, questions answered and who needs follow-up.
Who it’s for
Research sites
Fewer repeat questions from participants, and fewer receipts to chase.
Sponsors and CROs
A clear view of engagement and compliance across the study.
Participants
Answers, visit reminders and claims they can follow, on their phone.
Why trials lose participants and time
is roughly the direct cost of one day of delay in a Phase III trial.
of patients in one rare-disease survey said being reimbursed made staying a lot easier.
CareCompanion, from CreativeTechy, is an AI-powered support platform that deals with these problems where they begin.
Protocol to answers
Upload the protocol once.
Protocols are long and dense, and coordinators answer the same questions again and again.
Upload it and CareCompanion’s AI builds a plain-language study summary and knowledge base, so participants get consistent answers and your team gets its time back.
Participant chat
Answers drawn from the protocol, outside office hours too.
Questions about fasting, visits or medication don’t wait for office hours, and unanswered ones turn into missed visits.
On WhatsApp or in the app, CareCompanion answers from the protocol, including outside office hours.
Participant portal
Everything a participant needs, one tap away.
Confusion and burden are what push people out of trials.
The portal shows the next visit, then offers wellbeing check-ins, a message to the coordinator, their schedule and claims. It’s one calm place that keeps participants engaged.
Expense claims
Claims that don’t cost you participants.
Slow reimbursement leaves participants out of pocket and coordinators chasing receipts.
Claims are submitted from the phone and checked against the trial’s own rules, and each moves from submitted to approved to paid in the open. Finance gets consistency, and participants get paid back.
Compliance dashboard
See compliance before it becomes a deviation.
Missed visits and silent withdrawals are usually spotted too late.
One dashboard shows visits on time, questions answered and who needs follow-up, backed by an audit trail of every interaction and an engagement report in one click.
Early pilot estimates point to up to 40% less coordinator workload and protocol setup in days instead of weeks.
If keeping participants in the trial matters to your timeline, CareCompanion was built for exactly that.
Sources: industry estimates of trial dropout and replacement cost; Tufts CSDD, 2024; Clincierge Voice of the Patient survey, 2022 (rare disease). Pilot figures are internal estimates.